Privacy Policy

FlapHome ("FlapHome", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or use our property maintenance, contracting, and cleaning services in Dubai, United Arab Emirates.

We process personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the "PDPL") and other applicable laws of the United Arab Emirates. By using our website or services, you consent to the practices described in this policy.

We may collect the following categories of personal data:

• Identity & contact data — your name, phone number, email address, and property/service address.
• Service data — details of the services you request, booking history, and communications with us.
• Payment data — billing information processed securely through our payment providers (we do not store full card details).
• Technical data — IP address, browser type, device information, and pages visited, collected via cookies and similar technologies.
• Marketing preferences — your choices about receiving communications from us.

We use your personal data to:

• Provide, schedule, and manage the services you request
• Respond to enquiries, quotes, and booking requests
• Process payments and issue invoices
• Send service updates, reminders, and (with your consent) marketing communications
• Improve our website, services, and customer experience
• Comply with legal, regulatory, and contractual obligations

We process your personal data where you have given consent, where processing is necessary to perform a contract with you, where we have a legitimate business interest that is not overridden by your rights, or where we are required to do so by UAE law.

We use cookies and similar technologies to operate our website, remember your preferences, and understand how the site is used. You can control cookies through our cookie banner and your browser settings. For full details, please see our Cookie Policy.

We do not sell your personal data. We may share it with:

• Trusted service providers and technicians who help us deliver our services
• Payment processors and IT/hosting providers acting on our behalf
• Government authorities, regulators, or law enforcement where required by UAE law
• Professional advisors such as accountants, insurers, and lawyers

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements under UAE law. When data is no longer needed, we securely delete or anonymise it.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. While we strive to protect your information, no method of transmission over the internet is completely secure.

Subject to the PDPL, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data where appropriate
• Object to or restrict certain processing
• Withdraw consent at any time
• Request that your data be transferred (data portability)
• Lodge a complaint with the competent UAE data protection authority

To exercise any of these rights, please contact us using the details below. We will respond within the timeframes required by applicable law.

Where we transfer personal data outside the UAE, we take steps to ensure it is protected by an adequate level of safeguards consistent with the PDPL and applicable regulations.

Our website and services are not directed at children under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with data, please contact us and we will delete it.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date. We encourage you to review it periodically.

If you have questions about this Privacy Policy or how we handle your personal data, contact us at info@flaphome.com or +971 56 267 6268, FlapHome, Dubai, United Arab Emirates.